Responsible Gameplay
DATE LAST MODIFIED: 19 November 2024
This Responsible Play Statement is provided by Aura Tech LLC (collectively referred to herein as "the team", "we", "our" or "us").
We prioritize responsible social gaming as a part of our commitment to customer care and social responsibility. We strive to create a fun, engaging, and rewarding environment while implementing measures to promote safe gaming habits.
We recognize our duty to help users enjoy our products responsibly, keeping them mindful of the potential risks associated with online and mobile gaming.
To support safe play, we offer various tools and features for responsible social gaming, which we may activate if we deem it necessary to help maintain a healthy balance for our users.
1. Managing Your Gaming Experience
- Have a fun, exciting, and entertaining experience.
- Can exercise control over their playtime and any in-game Gwin Coin purchases.
- Play in moderation and not to escape reality.
- Balance playtime fairly with other real-life activities.
- Do not avoid work, family, or other commitments to play games.
- Avoid playing if under the influence of alcohol or any illegal substances.
- Avoid playing if they don't feel comfortable or in control of their activities.
- To avoid spending too much time on computer gaming, you can limit your daily spending on Gwin Coins.
2. Staying In Control
Responsible Gaming Features
To help you play responsibly, we offer tools for managing your gaming sessions.
-Session Reminders
We provide hourly session reminders that show your playtime and winnings, allowing you to decide whether to continue or end the session.
-Set Daily Limits
You can pre-set limits on:
- Daily Coin purchases
- Amount of time and money spent each day
- Maximum losses per day
To set daily limits, simply contact us with your request. We’ll confirm once the limits are active, and if they aren’t applied, please notify us immediately.
3. What is Self-Exclusion?
- Self-Exclusion means a request initiated by you to limit access to our Services. We will make all reasonable efforts to limit your access to all brands offered by our Group.
- Self-Exclusion will result in restricted access to your User Account and a block placed on your User Account so that, as far as we can prevent it, access to your User Account will be denied.
- Self-Exclusion is not foolproof and we cannot guarantee it. However, we will take reasonable steps to ensure a Self-Exclusion request is implemented correctly.
- Self-Exclusion also requires the Player's commitment to the Self-Exclusion. Players who request Self-Exclusion must not try to circumvent it by registering a new User Account, setting up new emails to register an account or disguising their identity in any way to register a new account.
- We suggest that any Player who requests Self-Exclusion also stop following gaming on all social media channels.
- During a Self-Exclusion, a Player should not enter any competitions related to us and will not be permitted to win any competition prizes.
- During a Self-Exclusion, daily login will not be allowed and no daily login rewards etc. will be processed.
4.How Long Will it Take to Complete the Self-Exclusion Process?
- We will process the Self-Exclusion or Take a Break Request for an account within a reasonable time period after verification. You will receive a confirmation email once your request is successfully processed. If you choose to continue using your account during the Self-Exclusion or Take a Break Request period, you are responsible for any activities such as purchases of Gwin Coins.
- We recommend that you log out of your User Account and cease your access to our social media as soon as you make your request.
4. Support Resources
If you or someone you know is affected by gaming, reach out to Computer Gaming Addicts Anonymous (CGAA) at [email protected] for support. Note: CGAA is independent and does not provide customer support for Gwin accounts.
